Responsibilities:

Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software.

Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions.

Assists with planning, implementation and documentation of hardware and software installations and upgrades for PCs, including application and communication software.

Assists with planning and completing moves of large numbers of desktop computers, completing all internal checks and controls.

Maintains accurate inventory and floor plans for all desktop related equipment in assigned locations.

Assists, trains, and mentors internal customers and the end user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards.

Participates in relevant projects as assigned by manager, updating the project database as needed.

Maintains proficiency on relevant technology in the use of pcs, peripherals, software products, tools and processes.

Maintains software license information for PCs at assigned locations. This includes entering newly purchased software into the database and updating license information when software is transferred.