【内推】Support Engineer
Arlington, TX
Full Time
Sept. 7, 2016
Sponsor H1b
信息来源:内推

About Tibco

Headquartered in Palo Alto, Calif., TIBCO Software empowers executives, developers, and business users with Fast Data solutions that make the right data available in real time for faster answers, better decisions, and smarter action. Over the past 15 years, thousands of businesses across the globe have relied on TIBCO technology to integrate their applications and ecosystems, analyze their data, and create real-time solutions.

With more than 10,000 customers, 3000 employees located in 33 countries, TIBCO has retained the speed and agility of a start-up.  We value and encourage new ideas, direct communication, out-of-the-box thinking, risk-taking and creative problem solving. 

We're looking for people who want to make a difference doing a job they love – dynamic individuals willing to take the risks necessary to make big ideas come to life and who are comfortable collaborating in our creative, new-idea-driven environment.  We value hard work and provide new opportunities to grow, learn, and excel.

Overview

Do you want to be an integral part of a dynamic, social team? Do you want to use your excellent diagnostic skills to save the day, providing technical support to a wide range of international clients? 

We are looking for a Support Engineer to join our team based in Arlington, TX  To be successful you will need to quickly determine if a reported issue is a TIBCO product issue or an external problem. You will interact with other internal support teams and development/engineering teams to drive issues to a resolution. Your ability to deftly manage workload while being able to resolve time-critical situations professionally is valued.

Responsibilities

  • You will provide remote support to TIBCO customers via telephone, email and web.
  • You will primarily support TIBCO’s B2B (Business-to-Business) products, with the aim to become proficient with complementary products from TIBCO’s extensive product set.
  • You must function as a "Product Engineering Expert" by keeping current with the latest supported products and technologies.

Qualifications

  • Experience with supporting an enterprise grade Java based product is a must in this role.
  • The candidate must come from a product support background.
  • Experience with JVM tuning, debugging and logfile/stack trace analysis is preferred.
  • Knowledge of a major database is desired eg. Oracle, SQL Server or DB2.
  • Knowledge of two different O/S Platforms is required eg. Windows and Linux.
  • Exposure to products and technologies such as LDAP, Eclipse, JMS, SOAP/Web Services and OSGi are beneficial.
  • Experience with TIBCO BusinessConnect, BW or EMS is a definite advantage.
  • Understanding of e-commerce protocols, such as X12, EDIFACT, RosettaNet, cXML, or ebXML a definite plus
  • Understanding of Internet protocols, such as HTTP, TCP/IP, FTP, or SFTP a definite plus.
  • Ability to understand a root cause analysis plan and drive the different stake holders to a mutually satisfactory resolution.
  • Ability to multi-task and switch from one context to another.
  • Autonomous, self-motivated.
  • Strong sense of creating and maintaining customer satisfaction.
  • Excellent written and verbal communication skills required.

内推联系信息:

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