Zynga is looking for a talented tech to join their dynamic team. Candidates must have strong technical skills and be willing to provide excellent customer service in a fast paced, ever-changing environment. Experience in startup, tech or game environments is a plus.

Responsibilities:

Provide first and second level response for all hardware & software problems on Macintosh and Windows platforms.

Perform equipment configuration on various systems and devices.

Participate in the development and administration of workflow processes.

Update hardware inventory information.

Consistent use of trouble ticketing system to open helpdesk tickets, provide metrics, and identify sources and trends of technical problems to prevent future occurrences.

Provide follow-up calls and document status to ensure satisfactory issue resolution and excellent customer service.

Assist in the maintenance of system hardware inventory modules, the distribution of reports, and the uploading of inventory information.

Make recommendations to improve product and service support capabilities.

Participate in a regularly scheduled on-call shift.

Occasional travel required to support other regional office locations.

Required Skills:

Advanced knowledge of OS X, Windows 7 & 8, iOS, Android and Blackberry.

Advanced hardware knowledge of MacBook Retina, MacBook Air, MacPro, iMac, Mac Mini, Lenovo laptops, Dell laptops and desktops, HP, Kyocera, iPhone, Android, and Blackberry.

Knowledge of Kaspersky, CrashPlan, Airwatch, Casper, LANDesk, Full Disk Encryption, BitLocker, FileVault2, Adobe Products, Autodesk Products, VMWare, Microsoft Office, and SVN.

Strong familiarity with networking fundamentals such as DHCP, DNS, WINS, Subnets, and VLans.

Experience with troubleshooting tools and techniques.

Working knowledge of client VPNs, Active Directory, File and folder structures.

Great customer service.

Excellent communication skills, both written and verbal.

Ability to work both independently and within a team.

Ability to mentor and provide guidance to junior team members.

Ability to respond to rapidly changing priorities, tight timelines, and a fast-paced environment.

Ability to work independently on small projects and/or lead small project teams within the scope of the project or specialization.