Company

About HotChalk: For HotChalk, it has always been and always will be about changing the world through education. We serve millions of users around the globe in K-12, and provide turnkey technology and services to university partners. Our mission to provide education to “Everyone. Everywhere” is at the center of the services and resources we provide to the education community. Are you passionate about education? Join us as we bring the opportunity and promise of education to those who need it most. See how you can be part of a team of talented and committed professionals dedicated to harnessing the power of education to impact the world. We offer a competitive compensation and benefits package. Learn more about us at www.hotchalk.com

Job description

The Student Advisor assists students in achieving their educational goals by identifying barriers to student success and implementing proactive strategies that promote retention. This is achieved through daily student contact and advising.

Key Objectives for this role:

Interact daily with students via email, and phone, and respond to student questions/concerns

Closely monitor student progress to proactively identify at-risk scenarios

Assist students with degree completion planning, and track that course sequence is properly observed

Identify opportunities to develop, implement, measure, and improve academic success strategies

Coordinate retention efforts and student-related activities with instructors

Monitor grades and attendance

Provide advising and support for students on academic probation

Evaluate student problems and refer them to appropriate student support services

Serve as a student advocate for problem resolution

Maintain compliance and strictly adhere to all University policies and standards

Contribute to the academic team and support other functional areas including admissions, marketing, technology, and finance

Other duties as assigned.

Desired Skills and Experience

The ideal candidate will have:

Bachelor's degree in education, counseling, or related.

Master’s degree strongly preferred.

Must have a strong commitment to education and have the demonstrated counseling or coaching skills required to effectively keep online students engaged

Excellent written and verbal communication skills

Ability to adapt to new and rapidly changing situations

Demonstrated integrity and commitment to the highest ethical standards when interacting with students, faculty, and staff

Critical problem solving skills, enthusiasm, and commitment

Able to perform multiple tasks while attending to details

Comfortable with web-based technologies and experience with one or more learning management systems a plus

Must be available to work some evening and weekend hours