Description

Key objectives for this role:

• Works closely with interdepartmental resources while solving student account issues

• Management of Collections on student account balances 30+ days with a focus on student retention and re-entry into University.

• Reducing delinquency for assigned accounts by setting and meeting monthly goals

• Provide daily outreach for student past due collection via telephone and email.

• Assist in invoicing current and prior term cash pay and/or repeat accounts

• Identify the reason for delinquency on accounts and offers solutions based on individual student capacity in order to help students clear account balances and AR holds preventing re-entry.

• Run, implement, organize, and maintain reports from systems for the purpose of collection and tracking

• Receive, research, and resolve student billing complaints or issues relating to past due accounts while working closely with interdepartmental resources.

• Identify patterns and trends of problems related to accounts, notifying and/or referring to supervisor as appropriate.

• Maintain familiarity with the policies and procedures of departments, schools and/or programs in order to provide information concerning accounts

• Assist in setting up student payment plans for past due accounts and send email and/or phone call reminders to ensure their success

• Thoroughly documents all conversations, letters, e-mails, and faxes from students in the appropriate system(s)

• Respond to students and staff's inquiries relating to re-entry and past due accounts via phone or email

• Assist in other activities as needed

The ideal candidate will have:

• Must have previous 1-2 years customer facing experience.

• Bachelor’s degree in a relevant field preferred

• Outstanding verbal and written communication skills

• Enthusiastic, professional and positive phone presence. Will be firm, professional, courteous and diplomatic

• Outstanding interpersonal and community relations skills, as well as the ability to communicate and work effectively within a diverse organization.

• Must be detail oriented with excellent organizational skills

• Strong analytic and self-starter skills

• Worked closely with a team in a fast-past environment

• Maintain high level confidentially

• Ability to work with a sense of pride and urgency and to adapt and be flexible as priorities change

• Experience with MS Word and Excel required

• Experience working in the accounting or Finance department of a school or college preferred