Responsibilities: 

• Serve as category expert for the Managed Hosting / IaaS /PaaS categories
• Understand the key trends, differences and critically understand the importance of trends in Public cloud offerings
• Provide primary Sourcing support for internal business partners for sourcing requests including; contract negotiations, performing market analysis, provide spend data insights and recommendations, and develop business case for new projects. Exceed agreed upon SLAs and provide detailed reporting on KPIs.
• Understand and convert the tactical and strategic business objectives of Strategic Sourcing into actionable tasks/projects, delivering results that enable the business to achieve their objectives.

Category Related:

• Provide category report detailing spend and usage trends, supplier performance metrics, savings, and improvement opportunities, etc.
• Collect information and analyze supplier marketplace data including industry structure and demographics, supplier performance, cost dynamics, etc.
• Develop quantitative models and tools to support sourcing activities
• Manage monthly invoicing process and liaison between AP, the business and the supplier to ensure invoices are paid and accounts are in good standing
• Conduct and manage RFx processes, including on-line tools
• Support the identification and develop of contract negotiating strategies
• Support contract development and approval process and provide contract information as requested by appropriate interested internal Business Partners
• Drive cost savings through negotiations and improvement requests, with established methodology to ensure needs of the business are consistently met and deliver added value to the business.
• Assist as necessary with projects to improve and streamline Sourcing department's processes.

Business Partner Related:

• Develop solid business relationships with internal customers.
• Attend Technical Planning meetings with the business (TechOps, IT, R&D) as needed
• Maintain a high level of 'Customer Focus' attitude
• Support developing and conducting Internal Customer Satisfaction surveys including the analysis and report out of results
• Support internal customers by facilitating accurate and favorable transactions, and on-going supplier management and accountability
• Serve as liaison between Global Strategic Sourcing, the business, and the Supplier community. Develop strong partnerships and nurture a positive business relationship with internal stakeholders and suppliers to clearly understand their business processes; short and long term business objectives; and strategic direction and goals while providing a high level of 'Customer Focus' attitude.

Supplier Related:

• Organize and lead business reviews with suppliers including development, preparation and review of supplier scorecards and performance metrics
• Negotiate pricing and other business terms with suppliers, conduct industry bench-marking of pricing, and make recommendations on programs to reduce supplier costs.
• Support category managers to resolve major supplier performance issues; Perform supplier on-boarding and termination activities
• Profiling: Maintain supplier database; track user satisfaction by suppliers; identify major industry

Experience/Skills Required:

• 2-5+ years of direct experience in procuring and managing Technology sourcing at a technology company
• 3+ years of direct experience in sourcing/procurement of subject categories
• Bachelor's degree from reputable 4-year university or equivalent work experience. (MBA preferred)
• Deep knowledge of the sourcing process and competitive bidding process: interfacing with clients, analyzing responses, developing selection criteria, and choosing appropriate suppliers (RFP, RFI, RFQ).
• Experience within or working with top-tier companies in the respective categories and an understanding of their offerings, differentiator and pricing (Azure, AWS, SoftLayer, Google, etc.)
• Contracts and Agreements: Ability to read, write, and interpret contractual documentation. Knowledge of contract terms, applications, and legal requirements, including the ability to manage performance to contracts and agreements. Ability to explain requirements contained in agreements. Knowledge of the types of agreements and the appropriate usage under various customer circumstances. Ability to explain, at a high level, the legal implications of a contract agreement. Ability to lead the process of completing and compiling agreements. Ability to insert contract language that operationalizes business relationships with suppliers in order to protect salesforce.com interests and withstand legal challenges.
• Data and Analytics: Ability to use data and apply robust analytics to model various business scenarios and analyze resulting cost, impact, risks, and benefits to inform and recommend business solutions.
• Must demonstrate integrity, professionalism, and appropriate dissemination of sensitive and confidential information.
• Strong conceptual and analytical thinking
• Strong attention to accuracy and detail
• Excellent communications skills and follow-up discipline
• Proven negotiation skills.
• Flexibility to adapt to ever changing business situations
• Highly motivated; self-starter
• Must demonstrate integrity, professionalism, and appropriate dissemination of sensitive and confidential information.
• Must make sound decisions and produce accurate and timely results.
• Must prioritize and organize work in a fast paced multi-task environment.
• Must accurately interpret a variety of instructions furnished in written, oral, diagram, or schedule form.