Company Overview
Edgewater Networks, Inc. (edgewaternetworks.com) is a leading provider of Enterprise Session Border Controllers that address the challenges to secure and deliver reliable enterprise Unified Communications including device and protocol interoperability, security and policy management, troubleshooting and QoS. Our Network Edge Orchestration solutions provide a hybrid Cloud/Edge approach to service quality management and analytics. With more than 500,000 systems deployed worldwide and 200M IP endpoints under management, enterprises, carriers, cable operators, service providers and partners rely on Edgewater Networks as a trusted partner. Edgewater has experienced 50% year-over-year growth in 2015, leading Infonetics to rank Edgewater as #2 in market share for Q3 2015 in the Enterprise Session Border Controller space.

We are in an exciting, growing market and our technology is helping to build next generation networks capable of supporting real time IP based voice and video applications. You will join a highly motivated, experienced and results-oriented team developing truly innovative products that solve real problems.

We have a dynamic, entrepreneurial corporate culture that recognizes achievement and encourages creativity and self-initiative. We offer a fun and challenging work environment where you can make a difference every day.

Tier 1/2 Technical Support Engineer
We are currently looking for a Tier 1/2 Technical Support Engineer in the Technical Assistance Center (TAC) to provide Technical support to our Customers on Edgewater Products. Activities include assistance with Edgewater Products - installation, configuration, design and troubleshooting of converged voice, video and data technology (Relevant Product Support experience)

The Technical Support Engineer interfaces directly with customers and provides customer support using phone, web and email interfaces and works with other members of the Edgewater Networks development and support teams as needed to troubleshoot and resolve problems. The candidate should be able to cope with the quick turnaround of cases and be able to multitask multiple issues at once.

Required Skills:
The successful candidate will have Technical Support experience on technologies including telecommunications, security or voice/video networking products. Must be strong in LAN/WAN/routing/IP networking, PC/workstation and server environments, Linux and Virtualization
Hands-on experience troubleshooting routers, switches, VPNs, firewalls desired.

Should have 1-2 years of relevant Customer support experience in VoIP / SIP and H323 protocols and familiar with debugging tools like tcpdump and Wireshark. Detailed understanding the SIP or H323 call flow is a bonus.

Must have 1-2 years of Telecommunications & Networking and experience with setting up and administering VMWare servers.

Educational Requirement:
Bachelors in Computer Science and 1-2 years relevant experience