Position Summary

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device:  YOU!

Job Posting Title:

Sales Operations Data Analyst

Job Description:

Sales and Customer Care Operations Data Analyst

Citrix Systems SaaS Division is looking for a passionate and highly motivated Sales and Customer Care Operations Analyst.  Do you enjoy driving growth by identifying and promoting stronger data analytics? If you said yes, read on to learn more about becoming a member of the Citrix Sales and Customer Care Operational Analytics team.

In this role, you will be part of a team responsible for providing support for the operational planning, analysis and reporting function for Global Sales and Customer Care.  You will be responsible for data prep, data mining, modeling and business presentation, including providing the organization with monthly, quarterly, and annual analysis that will be the basis for data driven decisions.

The position will also involve creation and maintenance of complex spreadsheets and the ability to create presentations from the results. This includes driving automation of standard reports as well as heavy data analysis and research, with the ability to manipulate, analyze, and trend the results.  In addition, this individual will develop and own results to assist the greater executive management understanding their business.

Areas of Focus:

• Identification of critical data by applying deep understanding of a SaaS sales process and customer lifecycle.
• Distilling global insights into business recommendations by identifying meaningful indicators and trends.
• Developing and communicate a holistic view of customer behaviors and attributes to the whole organization.
• Transforming large datasets to serve as a source of strategic insight and the development of predictive models.

What you will do:

• Be an operational expert, developing a detailed knowledge of activities that drive revenue, related behaviors and how these are impacted by various business models and changes within the business.
• Be a Salesforce.com data guru - act as a Subject Matter Expert (SME) by sharing knowledge and best practices.
• Own delivery of analysis and trending of pipeline, forecasts, bookings, loss, revenue, gross margin, and won/loss intelligence
• Own delivery of a weekly bookings/loss forecast and related analysis
• Own development of various data models to support projects and other business needs
• Support development of Annual Bookings and Loss Plans with detailed analysis and presentation results.
• Support quarterly and annual closing activities.
• Maintain and grow technical skills as well as develop a deeper understanding of the business
• Own development and maintenance of key operational metrics for Sales and Customer Care.
• Collaborate with peers in the Sales and Customer Care business and keep abreast of changing trends and best practices.

Qualifications and Requirements

What you will bring:

• 1-3 years of experience in a sales and/or customer experience analytical role and a track-record of successful application of diverse analytical approaches.
• 2+ years’ expert experience working with Salesforce.com data, reports and dashboards – demonstrating a deep understanding of Salesforce.com features, functionality, and best practices.
• Team orientation - ability to collaborate with peers in the Sales and Customer Care business and keep abreast of changing trends and best practices.
• Proficient in the Microsoft suite of products with extensive Microsoft Excel experience.
• Strong analytic and quantitative skills; ability to determine trends and propose solutions.
• Understanding of SaaS Sales and/or Customer Care business practices, processes and systems (sales cycle, forecasting, territory management, quotas, tNPS, contact center workflows, contact center KPIs, etc).
• Excellent oral and written communications skills, as well as excellent presentation skills.
• Ability to find a story in a data set and provide a coherent narrative about a key data insight
• Ability to manage multiple detailed projects and program elements in a fast-paced challenging environment.
• An intense curiosity—possess a desire to deeply explore a problem, find the questions at its heart, and distill them into a very clear set of hypotheses.
• Basic SQL knowledge (helpful, but not required).
• Bachelors in Business Management, Computer Science, Statistics, or Economics preferred.

About us:

Citrix is a cloud company that enables mobile workstyles.  We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture.  We’ll give you all the tools you need to succeed so you can grow and develop with us.