Core Responsibilities：

Manage help desk ticketing queue

Resolve first-tier support issues; route second and third-tier support issues to appropriate IT support staff

Install, configure and maintain Windows laptops and desktops

Troubleshoot and repair computer hardware and peripherals

Install, configure, debug and resolve remote access (Juniper VPN) connectivity to the corporate office and production facilities

Inventory management control

User administration for phone system and Windows domain

Manage enterprise antivirus deployment

Minimum Qualifications：

Bachelor’s degree or relevant work experience

Interpersonal and customer service

1-year end-user support experience

Laptop, desktop, and workstation break fix experience (HP, Lenovo, other)

Solid understanding and troubleshooting skills with Microsoft products

Experience with windows XP, Vista, Server

Networking essentials (TCP/IP)

Desired Skills:

Experience supporting Microsoft Office applications

VPN client troubleshooting

Microsoft Domain administration – account and server management