Responsibilities:

• Support end to end agent and agency credentialing process
• Daily processing of agent and agency state licensing and carrier appointment tasks
• Coordinate initial agency licensing, renewals and license copy maintenance as needed
• Coordinate initial agent licensing, renewals and license copy maintenance as needed
• Validate carrier appointment processes, forms and required supporting documents
• Document carrier process for standard operating procedures and agent training material
• Coordinate agency carrier appointments and ongoing maintenance
• Coordinate agent level carrier appointments and ongoing maintenance
• Provide onsite and virtual support to partnered teams throughout the agent level carrier appointment process
• Quality data validation and data entry into key systems to track and maintain license and appointment data
• Support ad hoc tasks based on business needs
• Meet and/or exceed individual production and quality requirements
• Contribute toward team goals and timely completion within project deadlines
• Contribute toward team success via team collaboration, recommendations for process improvements and training opportunities within Credentialing and/or partnered teams

A little more about you:

• Strong written and verbal communication skills
• Strong listening and interpersonal skills
• Critical attention to quality and detail
• Strong organizational skills with the ability to multi-task, drive and prioritize own work
• Experience working in a high pressure, production based environment with repetitive tasks
• Experience working in a team-oriented, collaborative environment
• Working knowledge of Mac PCs and Google software programs a plus
• Health insurance industry knowledge a plus