POSITION SUMMARY:

The Customer Relations Managerworks with client support team in LA and Shanghai to coordinate assigned projects. In this role, the Client Support
Specialist will be under direction of customer support manager,

responsible for day-to-day execution for high-profile business clients.

The Client Support Specialist must demonstrate the ability to manage multiple priorities,

buildsolid relationships internally/externally.
RESPONSIBILITIES:
Communicate as needed with operation, processing, marketing teams to ensure clients’ expectations are exceeded.
Monitor and constantly follow up shipments status for clients. 
Analyze and conduct investigation for exceptional situation. 
Assist and report to customer support Manager. 
Assist the Key Account customers in their daily operations, apply practical operation,
answer their questions, collect, Identify and address their needs.
Analyze and predict daily operational data, plan and apply the actual work accordingly.
BASIC QUALIFICATIONS:
Master Degree required. Specialization in business with emphasis in
Supply Chain Management, Transportation, Logistics, Sales and Marketing etc. 
Candidates need to be bilingual in Chinese and English. Excellent communication in speaking, writing and reading.
Candidates need to be good at Word, Excel and PowerPoint. 
Customer service experience preferred.
COMPANY:
360zebra is an international logistics group established in California, USA. It is a global leader specializing in providing full-service logistics solutions for the E-commerce industry, especially for the cross-border E-commerce platforms.