Business Analyst
Job Description
The business analyst will support clients, business partners and IBM sellers who use IBM systems for quote to cash processes and account management.
In this role you can expect to:
- Become a subject matter expert on the IBM fulfillment systems supporting the Software as a Service, Licensed Software and Software Appliance lines of business
- Work in on an agile squad with cross functional project teams and stakeholders to gather and document requirements
- Work with Level 1 support teams worldwide to provide Level 2 Support
- Work with Level 1 teams to gather metrics and champion process improvements for better Client support
- Work with Level 3 development Team in an agile framework to assist in problem identification and resolution
- Provide client analysis insight for project Tasks
- Analyze business data as a member of an agile squad
- Participate in testing as needed
- Raise problems logs to fix current issues with support sites
- Facilitate progress of defects (problem logs) and resolutions across teams
- Create training documentation & lead knowledge transfer sessions
- Provide implementation support
- Provide off hours support for critical time periods.
Required Technical and Professional Expertise
- Superb verbal & written communication skills in a client support role - 5 Years
- Practical experience in Quote to Cash/Value Chain Fulfillment business processes - 8 Years
- Knowledge of Business Controls - 5 Years
- Experience with project management methods - 5 Years
- Experience with working as a a member of a self directed agile squad - 5 Years
Preferred Technical and Professional Experience
- 5 years experience with the following tools are preferred: SAP, Web, DB2 and Cognos technologies
Eligibility Requirements
- na
Required Education
High School Diploma/GED
Preferred Education
Bachelor's Degree
Early Professional Track
Not Applicable - Professional Hire
Position Type
Professional
Travel Required
No Travel
Is this role a commissionable/sales incentive based position?
No
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