GENERAL SUMMARY: The Analyst for Human Resources Operations supports ongoing services for global users of our talent acquisition technology systems.  This role is accountable for ensuring the end-users support across the organization.  The Analyst supports technical and functional training, communication, and change management efforts related to talent acquisition technology system.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Ongoing Support

• Maintain functional expertise for Gap Inc.’s global application tracking system, Passport.
• Resolve escalated issues and monitors functionality.
• Identifies future enhancement needs and process improvements based on feedback from end-users and recurring issues.
• Establish methods to facilitate regular Q&A activities to ensure system / process integrity and legal compliance.
• Continually analyze current processes and systems; identify best practices through internal and external benchmarking and develop optimization recommendations on how to improve.
• Stay current on market trends, business challenges, and priorities.

2. Training

• Develop global training tools and resources using a variety of methods (Training Guides, Brainshark, etc.).
• Collaborate with process owners to develop and maintain relevant training curriculum, communication methodology, and change management processes.
• Create and maintain a system on-boarding training strategy for new users. Develop curriculum, collaborate with business partners, and implement.
• Establish and manage training repositories and the content included (Gapweb, Store Portal)

3. Communication

• Collect copy for the monthly Gap Inc. Talent Technology Solutions eNews newsletter.
• Build and distribute monthly newsletter to global stakeholders.
• Create and post system outage notifications.

4. Operations

• Provide TEE support on global optimization projects.
• Support the execution and implementation of approved upgrades, releases, enhancements and compliance requirement needs.
• Supports UAT for new initiatives, upgrades, and releases.

ORGANIZATIONAL RELATIONSHIPS: Works directly with process team(s) as well as across entire global HR Operations Organization.  Actively partners with process owners, administrators, and end-users to increase user capabilities and tool-related adoptions.

1

. Knowledge, Skills & Abilities:

• Adaptability – maintaining effectiveness when experiencing major changes in work tasks, structures, processes and culture.
• Attention to Detail – setting high standards of performance for self in monitoring all facets of a task or project
• Technical Acumen – high level understanding of technical skills to enable leading the management of technology TA projects (e.g., Applicant Tracking System).
• Decision Making – ability to utilize information and identify key issues and relationships that are integral in achieving goals and commit to action to accomplish those set goals.
• Building Partnerships – identifies opportunities and takes action to work collaboratively and builds strategic partnerships with key stakeholders from various departments to help achieve business goals.
• Managing Competing Priorities – effectively manages one’s time and resources to ensure multiple priorities are balanced and managed successfully.
• Verbal and Written Communication – clearly conveys information and ideas through verbal and written communication to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Planning and Organizing – establishing courses of action for self and others to ensure that work is completed efficiently and in a timely manner.
• Computer skills – having achieved a satisfactory level of technical skill in select computer applications (MS Office: Excel, Word, PowerPoint) and web usage.

2. Minimum Educational Level:

• Bachelor’s Degree or equivalent combination of education and experience.

3. Minimum Experience:

• Experience using talent acquisition technology solutions (e.g., Applicant Tracking System(s)).
• Project management skills with demonstrated ability to support large, and to establish and achieve aggressive project objectives.
• Experience successfully supporting cross brand or cross function business initiatives.
• Excellent collaboration skills.
• Excellent verbal, written and presentation skills with the demonstrated ability to communicate in business terms.
• Highly flexible, self-directed, and adapts well to a rapidly changing environment.
• Experience creating and implementing training programs.
• Experience in process development and execution.